AI Support

Tidio

by Tidio

★4.9

403 reviews

AI chatbot and live chat platform designed for SMBs with easy setup and affordable pricing for customer engagement

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📌Key Takeaways

1Tidio is a ai support AI agent by Tidio, founded in 2013.
2AI chatbot and live chat platform designed for SMBs with easy setup and affordable pricing for customer engagement
3Top strengths: Lyro AI Chatbot: Lyro is Tidio's flagship conversational AI assistant that goes far beyond traditional rule-based chatbots. Powered by advanced natural language proces...; Omnichannel Inbox: Tidio's unified omnichannel inbox consolidates all customer communications from website live chat, Facebook Messenger, Instagram DMs, email, and Whats....
4Rated 4.9/5 based on 403 reviews.

Overview

Tidio is a comprehensive AI-powered customer service platform that revolutionizes how businesses interact with their customers across multiple communication channels. The platform seamlessly integrates live chat, AI-driven chatbots, email management, and ticketing systems into a single, unified interface that empowers support teams to deliver exceptional customer experiences at scale. At its core, Tidio leverages advanced artificial intelligence and machine learning technologies to automate routine customer interactions while maintaining the human touch that complex issues require. The platform's intelligent chatbots can handle up to 70% of common customer inquiries without human intervention, operating around the clock to ensure customers receive immediate assistance regardless of time zones or business hours. This automation capability significantly reduces response times from hours to seconds while freeing human agents to focus on high-value conversations that require empathy, creativity, and complex problem-solving skills. Tidio serves businesses across the entire spectrum, from small e-commerce startups looking to provide professional customer support without hiring large teams, to enterprise organizations seeking to scale their support operations efficiently. The platform's intuitive no-code interface makes it accessible to non-technical users who can build sophisticated chatbot workflows through drag-and-drop functionality, while also offering advanced customization options for developers who want deeper integration capabilities. The platform excels in its omnichannel approach, allowing businesses to manage conversations from website chat widgets, Facebook Messenger, Instagram, email, and other channels from a single dashboard. This unified view ensures no customer inquiry falls through the cracks and provides agents with complete conversation history and context. Tidio's analytics suite delivers actionable insights into customer satisfaction metrics, agent performance, chatbot effectiveness, and support trends, enabling data-driven decisions to continuously improve service quality. Integration capabilities extend to over 30 popular business tools including Shopify, WordPress, WooCommerce, Salesforce, HubSpot, and Zapier, making Tidio a natural fit within existing technology stacks. The platform's commitment to accessibility is reflected in its generous free tier, which allows small businesses to experience the power of AI-driven customer support before committing to paid plans.

🎯 Key Differentiator

AI-Extracted

AI Chatbot Builder with No-Code Visual Interface

Tidio's revolutionary drag-and-drop chatbot builder democratizes AI-powered customer service by enabling non-technical users to create sophisticated conversational workflows without writing a single line of code. The platform employs advanced machine learning algorithms that continuously analyze customer interactions to improve response accuracy and relevance over time. According to documented user reports and case studies, businesses implementing Tidio's AI chatbots have achieved up to 40% reduction in support ticket volume, with some e-commerce customers reporting resolution of 70% of inquiries without human intervention. The visual builder includes pre-built templates for common scenarios like order tracking, FAQ responses, and lead qualification, while allowing complete customization for unique business needs.

This differentiator was AI-extracted from competitive research.

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Last verified: January 27, 2026

Key Features

Lyro AI Chatbot

Lyro is Tidio's flagship conversational AI assistant that goes far beyond traditional rule-based chatbots. Powered by advanced natural language processing and machine learning, Lyro understands customer intent even when questions are phrased in unexpected ways. The AI learns from your knowledge base, FAQs, and previous conversations to provide accurate, contextually relevant responses. Lyro can handle complex multi-turn conversations, remember context throughout the interaction, and seamlessly escalate to human agents when it detects frustration or encounters questions outside its training. The system continuously improves through feedback loops, becoming more accurate and helpful over time. Resolve up to 70% of customer inquiries automatically while maintaining natural, human-like conversation quality that improves customer satisfaction scores.

Omnichannel Inbox

Tidio's unified omnichannel inbox consolidates all customer communications from website live chat, Facebook Messenger, Instagram DMs, email, and WhatsApp into a single, streamlined interface. Agents no longer need to switch between multiple platforms or risk missing messages across different channels. The inbox provides complete conversation history and customer context at a glance, including previous purchases, browsing behavior, and past support interactions. Smart routing automatically assigns conversations to the most appropriate agent based on skills, availability, and workload, while priority queuing ensures urgent issues receive immediate attention. Eliminate channel silos and reduce average response time by 50% through centralized conversation management with full customer context.

Visual Chatbot Builder

The drag-and-drop visual chatbot builder empowers anyone to create sophisticated automated workflows without technical expertise. Users can design conversation flows using an intuitive canvas interface, connecting trigger conditions, decision branches, and response actions through simple drag-and-drop operations. The builder includes 35+ pre-built templates for common scenarios like abandoned cart recovery, order status inquiries, appointment scheduling, and lead qualification. Advanced users can incorporate custom JavaScript, API calls, and conditional logic for complex automation scenarios. Real-time preview functionality allows testing conversations before deployment. Launch production-ready chatbots in hours instead of weeks, with the flexibility to iterate and improve based on performance data.

Live Visitor Monitoring

Tidio's real-time visitor monitoring provides unprecedented visibility into website activity, showing exactly who is browsing your site, what pages they're viewing, how long they've been there, and their geographic location. The system identifies returning visitors and displays their complete interaction history, enabling proactive engagement at critical moments. Agents can initiate conversations with visitors who appear stuck on pricing pages, checkout flows, or product comparisons. Behavioral triggers can automatically launch chatbot sequences when visitors exhibit specific patterns like prolonged time on page, repeated visits, or cart abandonment signals. Convert more visitors into customers by engaging them at the perfect moment with personalized, contextually relevant assistance.

Analytics & Reporting Dashboard

The comprehensive analytics dashboard transforms customer service data into actionable business intelligence. Track key performance indicators including first response time, resolution time, customer satisfaction scores (CSAT), chatbot deflection rates, and agent productivity metrics. The dashboard provides trend analysis over customizable time periods, helping identify patterns in support volume, common customer issues, and peak activity hours. Automated reports can be scheduled for delivery to stakeholders, while real-time alerts notify managers of emerging issues or performance anomalies. Integration with Google Analytics enables correlation of support interactions with conversion and revenue metrics. Make data-driven decisions to optimize support operations, identify training opportunities, and demonstrate ROI to stakeholders.

Pros & Cons

Pros

+Lyro AI Chatbot: Lyro is Tidio's flagship conversational AI assistant that goes far beyond traditional rule-based chatbots. Powered by advanced natural language proces...
+Omnichannel Inbox: Tidio's unified omnichannel inbox consolidates all customer communications from website live chat, Facebook Messenger, Instagram DMs, email, and Whats...
+Visual Chatbot Builder: The drag-and-drop visual chatbot builder empowers anyone to create sophisticated automated workflows without technical expertise. Users can design con...
+Live Visitor Monitoring: Tidio's real-time visitor monitoring provides unprecedented visibility into website activity, showing exactly who is browsing your site, what pages th...
+Analytics & Reporting Dashboard: The comprehensive analytics dashboard transforms customer service data into actionable business intelligence. Track key performance indicators includi...

Cons

−AI-generated content requires human review to ensure accuracy and brand voice consistency.
−Initial setup and integration may require technical resources or onboarding support.
−Feature depth means users may not utilize all capabilities, potentially reducing ROI for simpler use cases.

Use Cases

Explore all AI Support use cases →

AI SDR: Automated Outbound Prospecting→

Sales teams spend hours manually researching prospects, finding contact information, and crafting personalized outreach messages. This manual process limits the volume of outreach and reduces time available for high-value activities like closing deals.

Lead Qualification and Scoring→

Sales reps waste time chasing unqualified leads, resulting in low conversion rates and inefficient resource allocation. Manual lead scoring is inconsistent and doesn't adapt to changing buyer signals.

Frequently Asked Questions

Tidio offers: Lyro AI Chatbot: Lyro is Tidio's flagship conversational AI assistant that goes far beyond traditional rule-based cha. Omnichannel Inbox: Tidio's unified omnichannel inbox consolidates all customer communications from website live chat, F. Visual Chatbot Builder: The drag-and-drop visual chatbot builder empowers anyone to create sophisticated automated workflows. Live Visitor Monitoring: Tidio's real-time visitor monitoring provides unprecedented visibility into website activity, showin. Analytics & Reporting Dashboard: The comprehensive analytics dashboard transforms customer service data into actionable business inte.

1. Lyro AI Chatbot: Lyro is Tidio's flagship conversational AI assistant that goes far beyond traditional rule-based chatbots. Powered by advanced natural language proces... 2. Omnichannel Inbox: Tidio's unified omnichannel inbox consolidates all customer communications from website live chat, Facebook Messenger, Instagram DMs, email, and Whats... 3. Visual Chatbot Builder: The drag-and-drop visual chatbot builder empowers anyone to create sophisticated automated workflows without technical expertise. Users can design con...

1. AI-generated content requires human review to ensure accuracy and brand voice consistency. 2. Initial setup and integration may require technical resources or onboarding support. 3. Feature depth means users may not utilize all capabilities, potentially reducing ROI for simpler use cases.

Tidio was founded in 2013. The company has raised $25M+. This varies based on your specific requirements, industry, company size, and use case. For detailed information tailored to your situation, consult with the vendor or implementation partner who can provide guidance based on their experience with similar organizations. Most providers offer demos, trials, or consultations to help you evaluate fit before committing.

Tidio uses a freemium pricing model. This varies based on your specific requirements, industry, company size, and use case. For detailed information tailored to your situation, consult with the vendor or implementation partner who can provide guidance based on their experience with similar organizations. Most providers offer demos, trials, or consultations to help you evaluate fit before committing.

Common use cases for Tidio include: AI chatbot (Lyro), Live chat widget. This functionality is designed to streamline workflows and improve efficiency. Features may include automation, analytics, reporting, and collaboration tools. Specific capabilities depend on the plan level and product version you choose. Advanced features may require add-ons or enterprise plans.

AI Chatbot Builder with No-Code Visual Interface. Tidio's revolutionary drag-and-drop chatbot builder democratizes AI-powered customer service by enabling non-technical users to create sophisticated conversational workflows without writing a single line of code. The platform employs advanced machine learning algorithms that continuously analyze customer interactions to improve response accuracy and relevance over time. According to documented user reports and case studies, businesses implementing Tidio's AI chatbots have achieved up to 40% reduction in support ticket volume, with some e-commerce customers reporting resolution of 70% of inquiries without human intervention. The visual builder includes pre-built templates for common scenarios like order tracking, FAQ responses, and lead qualification, while allowing complete customization for unique business needs.

Tidio serves various industries including: E-commerce & Retail, SaaS & Technology, Professional Services, Healthcare & Wellness, Education & E-learning. Tidio is exceptionally well-suited for e-commerce businesses of all sizes, from Shopify startups to enterprise retailers. The platform's native integrations with major e-commerce platforms enable automated order tracking, cart abandonment recovery, and product recommendations that directly impact revenue. Online retailers use Tidio to provide instant answers to pre-purchase questions about sizing, shipping, and returns—inquiries that often determine whether visitors convert to customers. The ability to see what products visitors are browsing enables proactive engagement at critical decision moments, while post-purchase automation handles order status inquiries that would otherwise overwhelm support teams during peak seasons.