AI Model
Also known as: Neural network, Trained model
The 'brain' of an AI system—a trained piece of software that can make predictions, generate content, or make decisions. This capability is implemented by tools like Zendesk AI to enhance automation and efficiency.
Context
Different AI models do different jobs. GPT-4 is a model that writes text. DALL-E is a model that creates images. Your email platform might use a model to predict which subject lines perform best. Models need training data to learn, and they get better as they see more examples.
Examples
- 1ChatGPT's language model writing email copy
- 2Image recognition models identifying your logo in social media posts
- 3Recommendation models suggesting products to customers
Implementing Agents
AI agents that implement or utilize AI Model:
Zendesk AI
AI-powered customer service suite with intelligent triage, agent assistance, and automated resolutions across all channels
Implements AI Model as a core feature
Ada
AI-powered customer service automation platform that resolves inquiries across voice, chat, and email without human intervention
Implements AI Model as a core feature
Freshdesk Freddy AI
AI-powered features within Freshdesk including chatbots, agent assist, and intelligent ticket routing for customer support
Implements AI Model as a core feature
Jasper
Enterprise AI copilot for marketing teams with brand voice training, campaign generation, and content optimization
Implements AI Model as a core feature
Anyword
AI copywriting platform with predictive performance scoring and custom AI models trained on your brand data
Implements AI Model as a core feature