Conversational AI
Also known as: Chatbot, Virtual Assistant, AI Chat
AI systems that can engage in natural language conversations with humans, including chatbots and voice assistants. This capability is implemented by tools like Drift (Salesloft) to enhance automation and efficiency.
Context
Conversational AI has evolved from rule-based chatbots to sophisticated systems powered by large language models. Modern conversational AI can handle complex queries, maintain context, and take actions.
Examples
- 1Customer support chatbots that resolve issues without human intervention
- 2Sales chat agents that qualify leads and book meetings
- 3Voice AI that handles phone calls and appointments
Implementing Agents
AI agents that implement or utilize Conversational AI:
Drift (Salesloft)
Conversational AI platform for B2B with chatbots, live chat, and meeting scheduling for sales and support
Implements Conversational AI as a core feature
Ada
AI-powered customer service automation platform that resolves inquiries across voice, chat, and email without human intervention
Implements Conversational AI as a core feature
Kustomer
AI-powered CRM platform for customer service with unified customer timeline and intelligent automation capabilities
Implements Conversational AI as a core feature
LivePerson
Enterprise conversational AI platform for messaging, chatbots, and voice AI across customer service and sales
Implements Conversational AI as a core feature
Capacity
AI-powered support automation platform that connects to your apps and learns from your content to answer questions
Implements Conversational AI as a core feature